Terms and Conditions – Luxora Haus

Introduction

Welcome to Luxora Haus. By accessing our website or purchasing our products, you agree to comply with the following Terms and Conditions. Please read them carefully before placing an order.

Orders

All orders are subject to availability and acceptance. Once an order is placed, you will receive confirmation via email or phone. Customized or made-to-order products cannot be cancelled once production has begun.

Pricing and Payment

All prices are listed in GBP (£) and include applicable UK taxes unless otherwise stated. Luxora Haus accepts payments through [list accepted payment methods]. Full payment must be completed before delivery is scheduled.

Delivery

Delivery times vary depending on product availability and location. Estimated delivery dates will be provided at the time of purchase. Luxora Haus is not responsible for delays caused by factors beyond our control such as transportation issues or supplier delays. Delivery charges are non-refundable once the product has been shipped.

Assembly

Most furniture includes professional assembly service. Some items may require minimal self-assembly, and instructions will be provided.

Returns and Exchanges

In accordance with the Consumer Rights Act 2015, customers have the right to return or request a refund if goods are faulty, not as described, or unfit for purpose. Products may also be returned or exchanged within 14 days under our standard policy, provided they are unused, undamaged, and in their original packaging. Customized or made-to-order items are non-returnable and non-refundable. Return shipping costs are the responsibility of the customer unless the item is defective or damaged upon delivery.

Warranty and Guarantee

All Luxora Haus products come with a 1-year manufacturing guarantee covering defects in materials and workmanship. This guarantee does not cover damage resulting from misuse, improper care, or normal wear and tear.

All products comply with the Furniture and Furnishings (Fire Safety) Regulations 1988, ensuring they meet the fire resistance requirements for domestic upholstered furniture in the UK.

Product Information

Luxora Haus makes every effort to ensure product descriptions, images, and specifications are accurate. However, minor variations in colour, texture, or finish may occur due to natural materials or display settings.

Liability

Luxora Haus is not liable for indirect, incidental, or consequential damages arising from the use of our products. Our liability is limited to the purchase price of the product in question.

Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Luxora Haus. Unauthorized use, reproduction, or distribution is strictly prohibited.

Privacy Policy

Luxora Haus respects your privacy and handles personal information in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as outlined in the policy.

Changes to Terms

Luxora Haus reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes take effect immediately upon posting on our website.